Support

Help for account, posting, wheel logging, and purchase questions.

If you need assistance while using Jeniva, the information below covers the most common support topics.

Common Help Topics

Profile updates Open your profile to update your display name, bio, or profile photo.
Photo and video posting Use the publish entry in the app to share pottery photos or wheel clips with captions.
Wheel Log Create a record with photos, session time, date, self-rating, and notes to track your pottery practice.
Community controls You can follow users, like posts, add comments, block accounts, and use available report tools inside the app.
Kiln Gems In-app purchases for Kiln Gems are handled through Apple’s App Store purchase flow.

Account Deletion

If you want to delete your account, open the Settings section of the app and use the Delete Account option.

Permissions

Documents

For support requests, contact support@jeniva.com.